Contact Us
Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry.
Chat with Us
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Chat with a Live Customer Service Representative
Monday - Friday, 7:30am - 8:00pm EST
Saturday, 8:30am - 5:00pm EST
To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen.
Representatives are standing by to chat with you about:
Customer Service and General QuestionsSigning In To Your Account
Making A Payment
Deferment, Forbearance and Cancellation Forms
Your Student Loans
Your Tuition Payment Plans
Your Financial Aid Refunds
Your Tax Statements
Speak with Us
For instant help, use our live chat feature to be connected with a customer service representative. Otherwise we can assist you with any issue you have over the phone with our next available representative.
Speak with a Live Customer Service Representative
Monday - Friday, 7:30am - 8:00pm EST
Loan Servicing - 888.549.3274Tuition Payment Plans - 866.927.1438
Financial Aid Refunds - 855.250.3230
Tax Documents - 866.428.1098
Additional Information
Frequently Asked Questions
General Questions1098-T and 1098-E Questions
Financial Aid Refund Questions
Where to mail payments?