Contact Us

Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry.

Chat with Us

  • Chat with a Live Customer Service Representative

    Monday - Friday, 8:00am - 7:00pm EST

Representatives are standing by to chat with you about:

Customer Service and General Questions
Signing In To Your Account
Making A Payment
Deferment, Forbearance and Cancellation Forms
Your Student Loans
Your Tuition Payment Plans
Your Financial Aid Refunds
Your Tax Statements

Speak with Us

For instant help, use our live chat feature to be connected with a customer service representative. Otherwise we can assist you with any issue you have over the phone with our next available representative.

Speak with a Live Customer Service Representative

Monday - Friday, 7:30am - 8:00pm EST

Loan Servicing and 1098-E Statements - 888.549.3274
Tuition Payment Plans - 866.927.1438
Financial Aid Refunds - 855.250.3230
1098-T Statements - 866.428.1098

Send Us a Fax

Heartland ECSI can accept a fax for 1098-T statements only. Our fax number is 1.844.365.8101. Please allow up to two (2) business days for processing.

Send Us A Message


We can only provide general information via a message. Requests requiring the transmission of your account specific information (loan balances, payment history, etc.) cannot be resolved via a message. Messages will be responded to within 2-3 business days.

Send a Message

To send your general questions please click here [Send Message].