You are about to connect to a Customer Service Representative using only your browser. While the tool is
very intuitive, we have included some instructions below to get you started. If you have any comments or
suggestions about Live Customer Service, please feel free to send them to our
You may request information on any topic ranging from finding information on this web site to
information about your loan. This is a one-on-one service (not a public chat room) so you can
feel free to discuss your issue with our Customer Service Representatives. Chat requests are
answered in the order we receive them.
This service is available between the hours of 7:30AM and 7:30PM EST
Live Customer Service
- If the Icon above says "Click for Live Support," you can click the icon to start chatting with one of our
Customer Service Representatives. You can optionally enter your name and email address when prompted.
- If the Icon above says "Cick to Leave a Message," you can click on the icon to send an email message to our Customer Service
Representatives. Your question will be answered as quickly as possible.
After clicking the "Logout" button, you will be given the opportunity to Print a transcript of the
chat, or have the transcript emailed to you. To print the transcript, simply click the "Print" button in the
window. To email the transcript to you, click the "Email" button, enter the email address that you wish
to have the transcript sent to, and click the "OK" button. You may also rate the chat by simply choosing
an option from the list.