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The regulations for Title IV Loans require schools to provide borrowers with information on the availability of the Department's Office of the Ombudsman for student loans if the borrower disputes the terms of the loan in writing and the institution does not resolve the dispute. On November 1 1999, the Secretary published final regulations implementing these requirements. As part of the exit process and the collection procedures, the borrower must be made aware of the availability of the Ombudsman's office.
The contact information for the Ombudsman's Office is:
Additional information
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