ECSI Newsletter
September - October 2001 Volume 2, Issue 5

Inside this issue:




Close Out Dates

These are the close out dates for the next three months.

  Sep Oct Nov
Mid-month Billing Calc 13 12 13
End-month Billing Calc 28 31 30
Final Transmission date for reports 28 31 30
Reports mailed to schools 10/2 11/2 12/3


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SAL Windows Update

Below you will find some of the recent changes to our SAL for Windows software. Many of these changes are the result of client requests. We're always open to your input to keep SAL the best product available.

Credit Card cash option

A “Credit Card” button has been added to the “Cash” pull down menu on the Primary Window. Select this option when the borrower makes any payments with a credit card.

When in the cash processing area, the user will see that “credit card” is displayed in the payment type field.

In the History Window the payment description will be “cr card”.

Also, report 12 (monthly transactions report) will have the credit card payments separated from the other types of cash payments.



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Updating City/State by Zip Code

The Sal system will now automatically load a City and State when a zip code is entered from the Name/Address and Advance windows.

The path of the cursor will now skip from the second address line to the zip code field, bypassing the city and state fields.

Once a zip code is entered and the Tab key is pressed, the system will match it up against the U.S. Postal Service database and select the preferred city and state. These values will then display on the window for you to view/change if needed.

If there is more than one city match for the given zip code, you can select the alternate names by clicking on the down arrow located on right side of the city field clicking on the appropriate choice.

If needed, you may also enter any value into the city and state fields. (Using the preferred zip code match-up is the recommended setting). To get back to the city or state fields, use the keyboard 'back tab' or simply click into them. The system will bypass the zip code match-up routines when the city name has been manually changed.

Possible Messages:

The Zip code entered cannot be located or cannot be matched to a city/state in the database. Verify that the zip code entered is correct. (You can manually override this by entering in the city/state for this zip code.)

The database cannot be located. Verify that the zipcode.ecs and zipcode.idx files are loaded in your sal-sys directory. If they are missing, contact ECSI for these files.

The same routines to automatically load the city/state by matching a zip code are also present in the Advance windows. Follow the same exact steps as listed above.

Advance window – (Cosigner – 3rd Party Billing)



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Changes to School File Window

There are now 2 options in the school file regarding the removal of account numbers from the billing statements and also the 60/90/120/Cohort letters.

If a school does not want to put the account numbers on the bills, set the 1st flag to N.

If a school does not want to put the account numbers on the late letters, set the 2nd flag to N.

  • The late letter option is only for Service Schools. Buy Schools use the document writer to produce their letters and therefore would need to change the word documents to remove the account numbers from them.



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Changes to Operator Security Setup

There is now an ‘All Access’ button on the Control Operator Access window of Sal Security. This button will give the selected user complete access to all Sal System functions without having to manually go through each window.

You will be prompted by the system as a double check before the user’s security is modified.

Upon completion, the system will display a message notifying you of the results.



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Changes to Advance Window - ACH billing

If an advance is posted to an account that has existing loans set to ACH billing, the system will now ask if ACH should also be the default status for this new advance. (Answering ‘No’ will set the loan type to regular billing.)


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Changes to Advance Window - Capitalize

The Advance window now has an option to set an individual advance to a capitalized transaction. To set the advance to be capitalized, click on the ‘Capitalize’ checkbox located below the ‘Accept’ and ‘Cancel’ buttons. A checkmark will display when the advance is set to be capitalized.

The system will also prompt you before accepting the advance to verify that the capitalized option is set correctly.


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Email address on Primary Window

The borrower’s email address will now be displayed on the Primary Window on the bottom left side of the window. If you need to add or change the borrower’s email address, you may click on the email address field and the user will then be taken to the borrower’s name and address change window so the user can make any necessary changes. Clicking on the email address field and having the program take the user to the name and address change window will work the same way as if the user clicked on any name and address fields on the Primary Window.


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Mass Mailing Sort Using MS Word

To sort a mass mailing based on a specific merge field, follow the following steps:

  1. Open the form letter in Word after the Sal mail merge has been run.
  2. Click on ‘Tools’ from the menu bar.
  3. Click on ‘Mail Merge’ from the menu .
  4. Click on “Query Options” (located in Section 3).

  5. Click on the “Sort Records” tab.

  6. Select “AllLoanBalance” in the “SortBy” field. (You can select any field from the list if needed).
  7. Click on Ok. The merge will now sort based on the field selected in step 6.


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Regulations and Current Events

And now for the rest of the news...

IRS Skiptracing for Perkins Loan Program

September 6, 2001

The Department of Education has released a "Dear Colleague Letter" discussing the Federal Perkins Loan Program IRS Skiptracing Service. This letter discusses many topics relating to the Skiptracing service, including the safeguard reports.

The full text of the Dear Colleague Letter CB-01-12 can be found on IFAP's site.




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FISAP on the Web's Self-Service

September 11, 2001

The Department of Education has released another in a series of documents concerning their new FISAP Site. The document states: "The Self-Service Feature is designed to provide you easy and immediate access to your school's Campus-Based Information via a secure Internet connection."

The current document "Learn about FISAP on the Web's Self-Service and Help Features" can be found on IFAP's site.


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New Form 553

September 17, 2001

On August 10, 2001, a revised version of Form 553 (assignment) was made available for public comment. A Microsoft Word version of the 553 can be found at ftp://edicsweb.ed.gov/01801/Att_new 553-2001.doc.

ECSI has created a PDF version of this form. You can find the PDF Form 553 here.

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FISAP Announcements

September 18, 2001

On September 17, 2001, the Department of Education issued an announcment that FISAP submissions are due by October 1, 2001. The announcement can be found at IFAP's site.

In light of the terrorist attacks on September 11, 2001, the Department has issued a Dear Colleague letter easing institutional reporting deadlines, including the FISAP deadline, to schools in the affected areas. The full text of the letter can be found in CB-01-12.

On September 17, 2001, the FISAP on the Web project went live. There appears to have been some technical difficulties logging in on Monday. These problems appear to have been resolved. This announcement can be found at IFAP's site.


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Relief for Borrowers Affected by Terrorist Attacks

September 18, 2001

The Department of Education released a Dear Colleague letter to address the needs of borrowers affected by the September 11, 2001 terrorist attacks. The full text of the announcement can be found at CB-01-11.




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Statistics from the Chronicle of Higher Education, Almanac Issue 2001-2


STATISTICS FROM THE CHRONICLE OF HIGHER EDUCATION, ALMANAC ISSUE 2001-2

US POPULATION:281,421,906
 
PER CAPITA PERSONAL INCOME:$29,676
 
POVERTY RATE:12.3%
 
COLLEGE AND UNIVERSITIES IN U.S.:4,048
 
STUDENTS ENROLLED:14,791,224
  • PUBLIC 4 YEAR:
5,969,950
  • PUBLIC 2 YEAR:
5,339,449
  • PRIVATE 4 YEAR:
3,228,575
  • PRIVATE 2 YEAR:
253,250
 
AVERAGE TUITION AND FEES:
  • PUBLIC 4 YEAR:
$3,351
  • PUBLIC 2 YEAR:
$1,336
  • PRIVATE 4 YEAR:
$14,690
 
UNDERGRADUATES RECEIVING FINANCIAL AID:39.1%
  • LOANS:
27.9%
  • GRANTS:
23.1%
  • WORK-STUDY:
4.1%
  • PLUS:
2.9%
  • PRIVATE:
15.4%
  • STATE:
16.1%
 
NUMBER OF RECIPIENTS AND THE AMOUNT OF AID PER RECIPIENT:
 RECIPIENTSAMOUNT
  • PELL GRANT:
3,810,0001,923
  • SEOG:
1,118,000554
  • PERKINS:
698,0001,516
  • FED WORK-STUDY:
930,0001,123
  • STAFFORD- SUB:
4,242,0003,509
  • STAFFORD-UNSUB:
2,809,0004,057
  • PLUS:
473,0006,769
 
LARGEST CAMPUS:
  • UNIV of TEXAS at AUSTIN:
49,009 
  • OHIO STATE UNIVERSITY:
48,003(2nd)
 
LARGEST ENDOWMENT FUND:
  • HARVARD UNIV:
18,844,338,000 
  • EMORY UNIV:
5,032,683,000(8th)
 
STATES WITH THE HIGHEST ENROLLMENT:
  • CALIFORNIA:
2,017,483
  • NEW YORK:
1,020,991
  • TEXAS:
990,587
 



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Default Rate on Student Loans Drops Again, but Worsening Economy Could End Trend

September 20, 2001

The secretary of education, Roderick R. Paige, announced on Wednesday that the rate at which borrowers default on student loans has dropped for the ninth consecutive year, dipping below 6 percent for the first time since the Education Department started tracking the statistics. But department officials warned that if economic conditions continue to worsen, the rate in future years could creep up.

The proportion of borrowers who defaulted within 12 to 24 months of leaving college in 1999 fell to 5.6 percent, compared with 6.9 percent for those who finished their education in 1998. The 1999 rate represents a drop of 16.8 percentage points since 1990, when the default rate reached its peak at 22.4 percent.

"This year's rate shows that accountability for results works," Mr. Paige said. "The low national default rate reflects a concerted effort by schools and colleges to increase borrower awareness of their repayment obligations, track borrower delinquencies, and counsel borrowers who get behind in their payments."

Mr. Paige praised lenders and student-loan guarantee agencies for providing debt-management, financial-counseling, and flexible-repayment options to help "at-risk borrowers" from defaulting on their loans. He also credited department officials with effectively using the tools that Congress has given them to minimize defaults and remove shoddy institutions from the student-loan programs.

Since 1991, the Education Department has barred more than 1,100 educational institutions from the loan programs. Most of those have been for-profit career schools.

This year, only seven institutions had 1999 default rates that put them in danger of becoming or remaining barred from participation in the federal student-aid programs. Institutions with default rates of more than 40 percent in one year or 25 percent or more for three consecutive years may be dropped from one or more of the federal aid programs.

Education Department officials said Wednesday that only one institution that could be categorized as a nonprofit college -- South Piedmont Community College in North Carolina -- was in jeopardy of being barred for the first time from the loan programs, because 48 percent of borrowers there have defaulted on their loans since leaving the institution in 1999.

Institutions have the right to appeal their default rates, and typically do, arguing that the rates are inaccurate.

Mr. Paige was particularly pleased that for the first time, no historically black college had a default rate high enough to put it at risk of being penalized. Department officials and guarantors have worked closely with some of those colleges to help them develop and put in place effective plans for reducing the number of students who default on their loans.

The default rate at for-profit institutions, which remains higher than those for other sectors of higher education, fell by the largest amount. As a group, they averaged 9.3 percent, down from 11.4 percent in 1998.

Following are the average rates for other types of institutions:

4.6 percent for public four-year colleges, down from 5.7 percent in 1998.

8.8 percent for public two-year colleges, down from 10.7 percent.

3.7 percent for private four-year colleges, down from 4.5 percent.

William D. Hansen, the Education Department's deputy secretary, acknowledged during a news briefing that the national default rate is likely to rise if the economy continues its downturn. "Economic conditions do affect these rates," he said. "It's a reality we do need to be aware of."

He said that borrowers who are struggling to pay off their loans should take advantage of flexible-repayment options that allow them to make smaller monthly loan payments.




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Hogging bandwidth from the Chronicle of Higher Education.

September 28, 2001

Napster Was Nothing Compared With This Year's Bandwidth Problems

Andy Conklin, a would-be MP3 downloader, arrived at the University of Delaware ready for action.Amid his clothes and the trappings for his dorm room, he hauled in a brand new computer -- a high-school-graduation gift from his parents. And while a puny modem connection kept him from being much of a Napster fiend at home, he saw great promise in the university's fat Internet pipe.

"I thought I was going to have a really fast connection," Mr. Conklin says, walking through campus one evening with Melissa Pittman, a friend from his dormitory.

"Yeah," Ms. Pittman chimes in, "all the upperclassmen on our floor said we were going to get spoiled."

Alas, too many freshmen must have heard older students singing the network's praises. During the first couple of weeks of class, the university's residential networks have been so swamped with entertainment downloads -- not just music, but also hefty video files -- that Mr. Conklin and Ms. Pittman sometimes have had trouble opening a simple Web page.

The problem isn't unique to the University of Delaware. Institutions as diverse as Salem State College, the Rochester Institute of Technology, and the University of Denver had tremendous surges in bandwidth use after students arrived -- loads far beyond what those institutions used last spring.

"A lot of it is attachments to e-mails that have gone up logarithmically in size, where people are e-mailing music and videos to each other," says Ken Stafford, the vice-chancellor for technology at the University of Denver. Over the summer, the university doubled its bandwidth capacity. "We'll probably look at going up by another 50 percent or 100 percent by next year," Mr. Stafford adds. The traffic went down recently when the university staff installed a bandwidth shaper, which can be programmed to limit entertainment downloads.

Getting Swamped

Justin D. Sipher, the director of computing and technology services at the State University of New York at Potsdam, says that his institution has also doubled its capacity since last year and is already swamped by downloads. To respond to the traffic, the university will double its bandwidth within a month.

College administrators say this year's freshmen arrived already knowing where to find various file-sharing applications and how to use them. Officials at Delaware and elsewhere say that it will take more than educational programs and students' goodwill to solve the problem. Although Delaware has in the past advocated an educational approach to bandwidth management, university officials were forced to begin limiting downloads earlier this month.

In this new round of bandwidth battles, Napster is a distant memory. Network managers find the students flocking to a host of copycat peer-to-peer file-sharing services, including Audiogalaxy, BearShare, and Morpheus. The services, known by the shorthand "P2P," let users download files directly from other users' computers. The most popular new service might be KaZaA, through which it's as easy to download a Stanley Kubrick film as a Seinfeld episode, a Metallica song, an image, or a document. Much of what KaZaA users make available online is pornography.

The sizes of the files students want can vary. Images are often quite small, usually anywhere from 50 to 200 kilobytes, depending on the size and quality of the picture. Music files are many times larger, about four megabytes each.

But video files and software can be far larger still. Versions of Quake III, a popular video game, can run anywhere from 120 to 160 megabytes. A full-length movie with good resolution can run from 350 to 800 megabytes. (Full-length films available through file-sharing services are often split into more than one part, so that users can watch them in segments.) As was the case with Napster, in most instances these downloads of images, videos, music, and software circumvent any copyright restrictions.

A Rage for Video

Video seems to be a new rage among file-sharing students. "The new systems are much better than Napster ever was -- you can download not only video, but also software," says Matthew Bailey, a senior analyst for Webnoize, a company that analyzes and reports on the Internet entertainment industry.

Mr. Bailey says that his company tracks the average size of files downloaded through "one of the leading P2P networks," and has found that the transfers are growing rapidly.

At the start of August, the average file size was 4.8 megabytes, not much bigger than an MP3 file. "That shows that the majority of files being shared were music files," Mr. Bailey says. But he adds, "The mix is definitely changing." By the end of August, the average file size had increased to 5.2 megabytes. His guess is that more and more of the files transferred contain video and software.

Mr. Bailey says that new compression technologies are always improving, allowing users to make music files ever smaller without significantly sacrificing sound quality. But video files are more difficult to compress. "Video sizes won't get smaller," he says. "If anything, they're going to get bigger."

More Trouble Ahead

And that spells trouble, as network managers at Delaware realized earlier this month. Although university officials don't examine the content of downloads, they are sure the rising popularity of video is a factor.

"We have problems with certain students downloading 19 gigabytes of stuff," Susan J. Foster, the university's vice president for information technologies, says with some exasperation. "What is a student doing to download 19 gigabytes? What is that -- the entire Library of Congress? It makes us think that it's video."

It's certainly no mystery to Mr. Conklin and Ms. Pittman, the Delaware freshmen. One student on their floor regularly downloads episodes of sci-fi cartoons. He recently used the network to download a video game, says Ms. Pittman. "It took all day to download -- it was a huge file."

While some universities imposed broad network limits during the Napster craze last year, Delaware stuck to a simple policy of educating students about good network citizenship. Under the policy, students are required to pass a test with questions about network ethics and copyright issues before getting network access. The university dealt with egregious bandwidth busters by shutting off their Internet access and lecturing them about the rules of network use.

The educational programs will remain, Ms. Foster says, but the university will add a downloading limit of one gigabyte per student per day. But that's still plenty of data. Betsy Mackenzie, director of the university's help center, says students could still download hundreds of songs, thousands of images, or a large video file without breaking the bank.

"We want to provide them the capability if their classes require them to do that," Ms. Mackenzie says. "But we certainly don't want them to download a movie."

"That's not what it's for," Ms. Foster adds.

When students go above the limit, their names will go on a list, and university officials will talk to the students about the one-gigabyte policy and explain that their Internet service will be suspended if they don't curb their habits.

Already, Ms. Mackenzie says, about 100 students have showed up on the list. Many of them don't realize they are helping to clog the network, she says.

New Patterns

The University of Tennessee at Knoxville has seen tremendous network-usage increases this year as well. Last spring, the university installed a new Internet pipe just for the dormitories; it ran at 85 percent of capacity until the end of the school year. "They came back this year and pretty much pegged it at 100 percent right off the bat," says Dewitt Latimer, the director of information-technology infrastructure for the university system. "As we delve down into it, we're finding different kinds of patterns, different addresses that they are going to. It's not the standard Napster and MP3 downloads anymore."

During the middle of the first week of September, Mr. Latimer says, downloads by KaZaA users alone constituted more than 50 percent of the traffic on the residential networks; students were using other peer-to-peer services as well, such as Gnutella. And KaZaA users outside of the university were gumming up traffic, too. About 75 percent of outgoing traffic involved KaZaA users downloading material from students' computers.

For the time being, Mr. Latimer says, the university is considering educational programs and peer pressure as its response. "We've talked with student leadership about posting a top-50-users page, so they can police themselves. If someone consistently turns up at the top, chances are he'll get some evil stares from his fellow residents."

A Free Service

One reason bandwidth use is so hard to control is that, from the campus user's perspective, it is just about free. At Tennessee, unlimited Internet access in the dormitories is paid for out of the general operating fund. Mr. Latimer says he tried to persuade administrators to increase fees for those who live in the dorms to cover the cost of the additional bandwidth, but he was blocked by the campus-services office.

"The folks that head up local campus services are very strong politically," Mr. Latimer says. "They view that as a fee increase, which would cut down on their room-occupancy rates. And they were able to prevent us from charging the residential community."

If student demands continue to grow, Tennessee and other universities will have to start including charges for bandwidth in a separate technology fee, according to Mr. Latimer.

But if the university starts leveling additional fees, the two-thirds of the university's students who do not live in the dorms might contact their student representatives and pressure administrators to make residential students cover their own bandwidth costs, he says. The off-campus students "have been maintaining all along that the residential students should not get free access, and they have been pushing through their own student-governance process to have the residential dorms pay for network access."

The university's long-range plan includes using a bandwidth-management device, such as those manufactured by Packeteer or Allot Communications, that can control the flow and types of downloads going in and out of the university.

But there are institutions that plan to rely on their students' sense of restraint. Goshen College, a small institution in Indiana, has been hit by downloading fever, just like larger universities. "We know it's movie downloads using Morpheus and KaZaA," says Michael R. Sherer, the college's director of information technology. "Students have told us that movies are being downloaded, and they're in the 200- to 800-megabyte file-size range. That explains the sustained peaking that a lot of people are seeing -- the pipe is just filled up for hours at a time."

In Search of Files

However, much of that traffic was outbound -- users outside of the university were swamping Goshen's network in search of files on student computers. In the middle of the first week of the month, Mr. Sherer sent out a message to all of the students, showing them how to turn off the sharing option on the KaZaA and Morpheus programs. He also asked them to voluntarily curb their downloads. After the message went out, the traffic cleared up.

"We will buy a Packeteer if necessary, but like the U. of Delaware we would prefer education and cooperation," he says.

"We don't know much about scarcity in this culture, so this is a teachable moment. In time, we'll know if the lesson stuck."




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Internet News

What's happening with ECSI's web and Internet services

Web Site Updates

Exit Interviews

ECSI has finally completed the Exit Interview module on our web site. While it has taken some time to get it done, we hope you find that it was worth the wait. Initially, the exit will support Perkins loans and can quickly be modified to support almost any other loan type (institutional, Stafford, Direct, etc.).

Many other sites offer web-based exit interviews. These simply provide a "Question & Answer" interface. A borrower completing this generic exit interview would still need to work with the school to get the remaining materials (amortization schedule, etc.).

What makes our web exit interview module different is that we provide the complete set of information that a borrower needs to complete the entire exit process. Here are some of the highlights of our exit interview process:

  • Early in the interview process, we show the borrower a list of the loans the exit interview will cover (including dollars).
  • We present a reading exercise then a ten question test. The borrower may not proceed until all questions have been answered correctly.
  • Collect the borrower and reference demographics. Up to four references are gathered, three of which are required!
  • Borrower must electronically sign that they have read and understood their rights and responsibilities.
  • A near-duplicate of the entire Truth in Lending statement generated by SAL is presented. Every data item on the paper exit is presented in the electronic exit.
  • At this point the interview portion of the exit is essentially complete. The borrower is presented with the option to receive an email notice when their grace period expires and also may elect to receive electronic bills. They must affix their electronic signature to the form before it is accepted as complete.

Some other features that we believe are unique to our solution:

  • Our web exit module is closely integrated with SAL. The electronic exits are generated through our existing exit programs. Results of a completed exit are returned (nightly) back into SAL in the form of a comment.
  • A borrower may not have time to complete an exit at one sitting. Any information provided by the borrower is saved. They may return at any time to complete the exit interview without having to 're-key' information. This is especially helpful for the many people with dial-up connections. If they become disconnected for any reason, the information accepted prior to the current page will not be lost!
  • A borrower can return at any time and review any exit interview they completed electronically. There is no limit to the number of interviews retained. Each exit is an exact reproduction of the original document. These copies can be printed at any time.

The web module was completed just in time for this newsletter. We suggest you look at the demo, available on the client page of our web site. The only thing different with the demo account is that your electronic signature is not attached to the document. In that way, multiple people can "kick the tires".

We welcome any comments or suggestions you can provide to improve our web exit.



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Until Next Time

I hope you'll take a few moments to review the changes we've discussed this month. Our web site has a wealth of useful and relevant information for just about everyone. Any suggestions can be sent to Webmaster@ecsi.net. We are always looking for your prospective.

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Learning Center

Having trouble keeping up with the latest changes in SAL? Let us point you in the right direction with our "How TO" documents.

Add an ACH

Starting from the Primary Window

  • Click on Forms
  • Click on Collection Profile
  • Click on Accept
  • Click on Generate
  • Click on Look to look at the collection profile then click on the X to get out or Print to print the collection profile
  • Click on Cancel or Esc
  • Click on Cancel or Esc



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Remove an ACH

Starting from the Primary Window

  • Enter Social Security Number
  • Click on the Name
  • Double click on Address line one
  • Click on Billed Loans
  • Double click on the loan type you want to remove the ACH, or click on Select All Loans
  • Click on Billing Statment then click on Accept, do this after each one
  • Click on Done
  • Click on Save Changes

Verify that all of your changes have been made.



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Accelerate an Account

Starting from the Primary Window

  • Enter Social Security Number
  • Click on Plan
  • Right click on Plan
  • Click on Plan Codes
  • Click on Accelerated
  • Click on Yes or No, Are you sure you want to accelerate this loan?
  • Click on Apply Changes
  • Click on Yes or No, Save all changes made to this loan?

All of the monies will be placed in 105+Past.



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Reverse Acceleration on an Account

Starting from the Primary Window

  • Enter Social Security Number
  • Click on Plan
  • Right click on Plan
  • Click on Plan Codes
  • Click on Reverse Acceleration
  • Click on Apply Changes
  • Click on Yes or No, Save changes made to this loan?

All of the monies will be placed back in the dues.



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Add a Special Code

Starting from the Primary Window

  • Click on the Utility
  • Click on Special Codes
  • Click on Set up special codes
  • Click on Add
  • Enter the special code and tab
  • Enter the description and tab
  • Click on Save to save your changes or Undo to undo your changes
  • Click on the X or Esc
  • Click on the X or Esc


Remove a Special Code

Starting from the Primary Window

  • Click on the Utility
  • Click on Special Codes
  • Click on Set up special codes
  • Double Click on the one you want to delete
  • Click on Delete
  • Click on Yes or No
  • Click on the X or Esc
  • Click on the X or Esc

Removing the special code from the SAL System will remove it from all of the accounts.


Add a Collection Code

Starting from the Primary Window

  • Click on the Utility
  • Click on Collector Codes
  • Click on Set up collector/agency
  • Click on Add
  • Click on and enter the collection information
  • Click on Save
  • Click on the X or Esc
  • Click on the X or Esc
  • Click on the X or Esc


Remove a Collection Code

Starting from the Primary Window

  • Click on the Utility
  • Click on Collector Codes
  • Click on Set up collector/agency
  • Double Click on the one you want to delete
  • Click on Delete
  • Click on Yes or No
  • Click on the X or Esc
  • Click on the X or Esc


© Copyright 2001, ECSI
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