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09/07/2006 New Web Feature: Secure Forms ECSI has added another secure communication vehicle to help our clients communicate with us. It is called Secure Forms, and it is the same concept of Secure Messages with the addition of structure. Secure Messages is a way to communicate any request in any format, similar to sending us an email. Secure Forms, on the other hand, is a way for you to communicate specific requests to us, such as exiting a borrower in SAL. The forms will collect the information required to complete the request with the comfort that the information is submitted through a secure web page (using 128-bit SSL encryption). The first Secure Form to be offered is the "SAL Security Request," which collects the information needed to add a user to SAL and set up the correct security for the user. In the past these forms were completed by hand and faxed to ECSI. Now you can complete them on-line. Secure Forms is a simple process for both you and ECSI. Simply log into the Client On-line Services page (www.ecsi.net/login), and click on Secure Forms. A menu of possible forms will be displayed. Choose the appropriate form, fill out the information required, and click the "Save" link. Shortly after submitting your request, you will receive an email that includes a Tracking Number. If you have any questions concerning the request, you can refer to this number in your communications with ECSI. At the same time that you receive your email, the appropriate department at ECSI will be notified of your request. They will complete the actions required for the type of request that you made, and mark the request as completed. At that time, you will receive an email telling you that your request has been completed and who at ECSI completed it. If you have any questions about the request, you can contact the person who completed it. We will be adding several other forms to Secure Forms in the near future, including forms for requesting an exit, adding an advance to an account, and applying a payment to an account. If you have any suggestions for new forms, please let us know by sending an email to admin@ecsi.net.
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