07/31/2006

ECSI Introduces Secure Messaging Application

A new feature is available on our website which allows you to securely send a message to ECSI rather than using email.

As everyone is aware, email is an insecure medium due to the lack of encryption in email protocols. As such, it is not appropriate to send confidential information by email.

Due to the need for our clients to convey confidential information to ECSI, we have developed "Secure Messages." On the Client On-line Services page (www.ecsi.net/login), you will find a new item for "Secure Messages" under the "Client Features" heading. Here, you can route messages to any of the departments at ECSI (Account Representaives, Administration, Banking, Helpdesk, Operations or the Web Team).

In an effort to make it as simple as possible, Secure Messages has been designed to work much like email. You are asked to select a department to whom the message should be routed, like the "To" field in email. You also provide a "Subject" for your message, and finally, the message itself. Once you are finished composing your message, just press the "Send" link to send the message to ECSI.

Because the message is entered on a secure web page (using 128-bit SSL encryption), you are able to include sensitive information such as Social Security Numbers, bank account numbers, demographics or anything else that would have been too confidential for regular, unencrypted email.

We hope you appreciate this new feature and embrace Secure Messages when trying to convey confidential information to ECSI.

 

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