ECSI Newsletter
May-June 2001 Volume 2, Issue 3

Inside this issue:




Close Out Dates

These are the close out dates for the next three months.
  Jun Jul Aug
Mid-month Billing Calc 13 12 13
End-month Billing Calc 29 31 31
Final Transmission date for reports 29 31 31
Reports mailed to schools 7/2 8/2 9/3


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SAL Windows Update

Below you will find some of the recent changes to our SAL for Windows software. Many of these changes are the result of client requests. We're always open to your input to keep SAL the best product available.

Security Enhancements

The security routines inside of SAL have been enhanced to include all of the new and recently updated windows. You now have the ability to set each user's security rights for the entire system.

As part of the enhancement routine, a conversion was run on each user's security file to allow them access to the new/updated windows. This process prevented anyone from being locked out of a certain routine while these updates were being made to the system. Now that the conversion has been completed, the security levels can be modified for each of the users to prevent unwanted access into SAL. During this conversion, the security rights for the Primary Window were not modified. (All of the existing user's rights have stayed the same for this window.)

The process of updating each user's rights has also not changed. Setting up any of the new windows is the same as it was for updating the rights for the Primary Window. To access this process, click on 'Utility', 'Security' from the Primary Window. Once the 'Operators' window displays, highlight the user to modify and then click on 'Security'. From the 'Control Operator Access' window, select the desired window to setup the rights for that user and click on 'Ok'. Highlight a function to allow access, remove the highlight to prevent access. Once all rights have been setup, click on the 'Save' button to process the changes.



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Perpetual Billing Status and Credit Bureau Reporting Reports

Both the Perpetual Billing Status and the Credit Bureau Reporting windows now contain a "Report" button. The "Report" button will allow the user to create, look and print a report whch resembles screen print of the window. The reports also contain the borrower's name, social security number and fund type. The Perpetual Billing Status report also contain a list of all eligible deferments and postponements for the selected fund type that the window currently does not show.

Perpetual Billing Status and Credit Bureau Reporting Reports Perpetual Billing Status and Credit Bureau Reporting Reports



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Collection Window – this will show if the account is in rehab status.

In the Primary window, we alerted the user if the account was in rehab status. The collection window is used quite frequently by most schools and there was no indication in this window that an account was in a rehab status. In between the two address areas, the user will see “rehab” in yellow if the account is in rehab status.

Collection window – this will show if the account is in rehab status.



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Four Reports added to the Monthly Reports Menu

Four reports have been added to the Monthly reports window: 6F – balancing report – entire portfolio/trial balance, 12B – balancing report – monthly transactions/trial balance, 14A – balancing report – (FISAP)/trial balance and 18 – GASB report. The 3 balancing reports were always in our product but the user had to view the reports by other means, not through SAL. These reports were added to the menu so the user can view the reports from within SAL. Below is a brief description of the 4 reports.

6F – Balancing Report – entire portfolio/trial balance

Choosing this option will create reports 6, 6a, 6b, 6c, 6d, 6e and 6f. This option will accumulate totals from all regular and archived accounts and retired records and compare these totals against the trial balance report (report 13). Any differences will be shown on the report.

12B – Balancing Report – monthly transactions/trial balance

Choosing this option will create reports 12 and 12b. This option will compare totals from the Monthly transactions report (report 12) to the current column totals on the trial balance report (report 13). Any differences will be shown on the report.

14A – Balancing Report – (FISAP)/trial balance

Choosing this option will create reports 14 and 14a. This option will compare the totals from the FISAP report (report 14) to the to-date column totals on the trial balance report (report 13). Any differences will be shown on the report.

18 – GASB Report

GASB 34 is an accounting standard issued by the Government Accounting Standards Board. It sets standards for the financial statements issued by all state and local government entities in the U.S. The standard sets accounting rules for these financial statements and for the accounting data the financial statements contain.

Four Reports added to the Monthly Reports Menu

Four Reports added to the Monthly Reports Menu



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Special Memo Display (Primary Window)

The Primary Window of Sal will now ‘pop-up’ any special memo that exists on an account. This will automatically display once the account is loaded, and can be removed by clicking on the ‘Ok’ button. This option was added to the Primary Window to assist users that do not use the Collection Window.

Special Memo Display (Primary Window

The special memos are entered in the Collection Window directly below the address area on the top.

Special Memo Display (Primary Window)


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Regulations and Current Events

And now for the rest of the news...

$1.35-Trillion Tax-Cut Bill Clears Congress

Congress passed a $1.35-trillion tax-cut bill on Saturday, May 26, 2001 that includes several provisions aimed at helping students and parents save money for college and repay student loans. President Bush has said he will sign the legislation, which also includes an estate-tax repeal that some college officials worry will reduce charitable giving.

The legislation will gradually increase the amount of an individual's estate that can be exempted from taxation, to $3.5-million in 2009 from its current $675,000. The tax will be repealed entirely in 2010. The Council for Advancement and Support of Education, an association of college fund raisers, says the repeal of the tax exemption could remove an important incentive to charitable giving. But Sheldon E. Steinbach, vice president and general counsel of the American Council on Education, noted that the repeal will expire in 2011 and would then have to be considered for renewal by lawmakers.

Most of the other provisions in the bill that are related to higher education more clearly benefit students, their families, and colleges.

One provision eliminates the current 60-month limit on the amount of time that borrowers can deduct from their taxable income the interest paid on their student loans. Also, the income level for taking advantage of such a deduction will increase, making more people eligible for it.

Another provision in the tax bill makes permanent a tax deduction for educational assistance provided to an employee by an employer. The $5,250 deduction has traditionally covered only undergraduate work, and has had to be extended by lawmakers every few years. In addition to making the tax break permanent, this year's tax bill will apply it to graduate studies as well. "Now there's a real degree of continuity that individuals can rely on," Mr. Steinbach said. "It provides a tremendous incentive to increase the educational background of the American working force at all levels."

The new bill also eliminates taxes on interest earned under state prepaid-tuition plans and allows private institutions to set up such plans, with the same tax benefits, starting in 2004. To encourage savings for college, the bill also allows parents to contribute as much as $2,000 a year, up from the current $500, to an educational savings account.

The legislation also creates a new deduction for people who, because they earn too much money, do not qualify for the federal Lifelong Learning or Hope tax credits. From 2002 to 2004, the deduction will rise to $4,000 from $2,000, but the provision ends in 2005 and will need to be re-enacted.

A few items sought by higher-education lobbyists did not make it into the bill. One would have enabled people to donate their individual retirement accounts to charitable organizations without paying taxes. Another would have allowed people who do not itemize deductions on their tax returns to nonetheless take a deduction for charitable giving. Mr. Steinbach said that both could be included in the legislation to carry out President Bush's plan to have faith-based organizations deliver social services. "However, with the changeover in control of the Senate," Mr. Steinbach said, "the likelihood of that legislation clearing the Congress seems to be significantly less."




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Senate's Expected Democratic Tilt Could Benefit Colleges, Lobbyists Say

U.S. Sen. James M. Jeffords's expected announcement that he is leaving the Republican Party, which would shift control of the Senate to the Democrats, has college lobbyists hoping that they can win more money for the federal student-aid programs and scientific research than President Bush has proposed.

The Vermont senator has told his Congressional staff and lawmakers from both political parties that he plans today to announce that he is becoming an independent, but will vote with Democrats on organizational matters. Under this scenario, the Senate, which has been split 50-50, would be made up of 50 Democrats, 49 Republicans, and 1 independent who leans Democratic.

The White House and Senate Republicans made last-ditch attempts on Wednesday to dissuade Mr. Jeffords from making the change, but few observers believed that the efforts would succeed.

College lobbyists were not sure whether the change in the Senate's power structure would affect the outcome of the Congressional debate on President Bush's $1.35-trillion tax-cut plan. It was widely reported that Mr. Jeffords had agreed to delay his departure from the G.O.P. until after work on the tax plan has been completed.

Mr. Jeffords's decision could slow down progress on legislation to carry out much of the Bush administration's plan for elementary and secondary education. That bill has been on a fast track, but Democrats' priorities on those issues differ from those of Republicans. By leaving the Republican Party, Mr. Jeffords would lose the chairmanship of the Senate committee that is in charge of education policy making to Sen. Edward M. Kennedy, a Massachusetts Democrat. In return, the Democrats have offered Mr. Jeffords the opportunity to head the Senate Committee on the Environment and Public Works.

Higher-education officials believe that the ascension of the Democrats in the Senate would help them get larger spending increases for programs they care about.

Edward M. Elmendorf, vice president for governmental relations at the American Association of State Colleges and Universities, said that he thinks the Democrats would "give greater visibility and recognition" to the proposals of the Student Aid Alliance, a coalition of college and student groups that lobby on behalf of the federal financial-aid programs.

Members of the alliance were disappointed in April when, as part of his budget proposals for the 2002 fiscal year, President Bush asked Congress to raise the maximum Pell Grant by only $100, to $3,850, and did not request additional money for several other important student-aid programs, including the College Work-Study and Supplemental Educational Opportunity Grant Programs.

In addition to pushing for the tax cut, the White House has been trying to limit the growth of spending in federal social programs. Republicans in the House of Representatives and the Senate have vowed to follow the Bush administration's lead. With Democrats in charge of the Senate, however, those limits would probably be challenged, the college lobbyists say.

"This would change the whole appropriations dynamic, and that would be a good thing," said Cynthia A. Littlefield, director of federal relations for the Association of Jesuit Colleges and Universities and vice president of the Committee for Education Funding, an umbrella group of 100 education organizations. "It is infinitely more difficult to work with the White House and Congress when both branches of government are controlled by the same party and are committed to the same agenda."

With a Democratic takeover of the Senate, Sen. Tom Harkin, an Iowa Democrat, would take the reins of the Senate appropriations subcommittee that sets the budgets of the student-aid programs and the National Institutes of Health, a panel he led until 1995, when the Republicans took control of the chamber.

Mr. Harkin has been a longtime supporter of financial aid. He won much praise from college lobbyists in April when he pushed through the Senate an amendment to its version of the budget resolution that would have shifted $250-billion from the president's proposed tax cut to increase spending on Pell Grants and other education programs. That provision did not make into the final version of the budget resolution.

Ms. Littlefield praised Mr. Harkin, saying, "We know that he has our interests at heart."

But college lobbyists acknowledge that if Mr. Harkin becomes chairman, he would have his work cut out for him. The final budget resolution puts tight limits on how much spending Congress can add for the 2002 fiscal year. The lobbyists said they hoped that the Democrats would be more generous than the president in allocating the limited funds to the student-aid programs. They suggested that the Democrats could use $6-billion that the Bush administration has set aside for emergencies to increase spending on education programs.

Senator Harkin is also firmly committed to completing a plan, begun in 1998, to double the N.I.H. budget by 2003, said Kevin Mathis, executive director of the Campaign for Medical Research, a lobbying effort to win support for the N.I.H. He has worked closely with Sen. Arlen Specter, a Pennsylvania Republican, on the doubling effort, and the two have a strong relationship, Mr. Mathis said.

"Sen. Harkin is an avowed supporter of biomedical research," said Richard Turman, director of federal relations for the Association of American Universities. Mr. Turman and other college lobbyists predict that a Democratic Senate would still favor the politically popular N.I.H.

Sen. Barbara A. Mikulski, a Maryland Democrat, would probably emerge as the chairwoman of the appropriations panel that oversees the National Science Foundation and the National Aeronautics and Space Administration. Research advocates say that Senator Mikulski, the subcommittee's ranking Democrat, has been a big booster for the N.S.F. and NASA, arguing for substantial increases in both agencies' budgets.

Ms. Mikulski has urged other members of the Senate to support an effort to double the N.S.F.'s budget by 2006, college lobbyists noted.

A Democratic majority in the Senate could ultimately translate into more money for the N.S.F., Mr. Turman said. Democrats have argued for higher budget totals for discretionary programs, and the science foundation in particular. Democratic lawmakers -- and some Republicans -- were disappointed by President Bush's proposed $4.47-billion budget for the agency, a 1-percent increase.

College lobbyists said they were not sure what a Democratic Senate majority would mean for the controversial issue of embryonic-stem-cell research. The N.I.H. has proposed financing such studies, but the Bush administration is reviewing the agency's regulations and has not allowed it to review any grant applications yet.

Senators Harkin and Specter have cosponsored legislation to allow researchers to use federal funds to perform stem-cell research. They have introduced the bill in previous years, but it has not been put on the Senate floor for a vote. If Sen. Thomas A. Daschle, a Democrat from South Dakota, becomes the Senate's majority leader, college lobbyists speculate that he would allow the bill to go to a vote.


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Department of Education's Electronic Signature Guidance

May 15, 2001

The Department of Education has announced its guidelines for electronic signature use with Title IV loans. The Department participated in a Town Hall Meeting, conducted on May 3, 2001 to discuss the Department's position. While the Department has released guidelines, no new proposed rules will be issued.

Of note is the ability to use the FASFA system to digitally sign documents. NCS Pearson, the designer of the FASFA system, has published an API interface to the FASFA database. This enables institutions to digitally sign documents without the need to develop an in-house solution. The charges for using this system can be substantial and they cannot be charged back to the Perkins fund.

ECSI believes that our implementation of electronic signatures meets or exceeds the guidelines outlined by the Department of Education.

The National Council of Higher Education Loan Programs (NCHELP) has a comprehensive web page containing meeting notes, PowerPoint slides, specifications and the Department's Final Standards. Their information can be found at www.nchelp.org/esign. (Ed. This link has changed to: http://www.nchelp.org/esign/esignQ&A.htm.)

If you have any questions or comments concerning ECSI's position on electronic signatures or our related services, please contact admin@ecsi.net.


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New DRAP Letter (Default Reduction Assistance Program)

May 7, 2001

The Department of Education has released the revised DRAP (Default Reduction Assistance Program) letter. This letter was formerly a three-letter series. The new DRAP is now a one-time letter.

A copy of the new DRAP letter can be found on our website in the Dear Borrower Letters section.


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2001 User Conference

ECSI held its annual user conference in Pittsburgh, April 23rd through April 25th. This year's schedule was packed to present as many topics as possible.

We had several of the favorite sessions such as regulations, Internet services, Credit bureau, an agency panel, and a Cohort panel. This year, we included several new topics such as accessing SAL with Microsoft Access, debt management, document imaging, and exit interviews.

Our Internet services session showed many of the new features available on our web site in the last year, including our new electronic bill presentment and payment features, our proposed electronic exit interview and much, much more.

Five of our clients agreed to participate in our Cohort panel discussion. This was a chance to share both proactive and reactive ideas and approaches that the participants use to lower their cohort default rate. For their effort, we want to extend our appreciation for their participation to the following: Greg Atkins (Coe College), Sanjana Rimal (Rutgers University), Pat McDole (Simpson College), Sharon Wilhelm (University of Illinois), Beverly Golden (University of Miami) and Joyce Willms (University of Northern Iowa).

Representatives from twelve agencies participated in a discussion of the issues related to agencies. While we deal with specific agencies, often on a daily or weekly basis, it is always beneficial to share the different approaches each agency takes to working a client's accounts.

Linda Dotson from San Diego State University presented our session on debt management. She also gave the presentation of exit interviews from a school's perspective.

Dave Martin from the North Dakota Student Loan Server Center shared his knowledge of interfacing SAL's data dump with Microsoft Access to produce ad-hoc reports and queries.

Randall Petschauer from Optimal Office Technologies presented one example of a document imaging solution that could benefit many of the attendants. In less than 40 minutes, Randy introduced the concepts of imaging and demonstrated building an entire document imaging and workflow management system -- right before our eyes!

This year's conference was a huge success because of the participation of the clients who attended. There was plenty of time for interaction and the questions and discussions were well received by all.

If you didn't attend the conference, all is not lost. We have all the slides and handouts on our web site. In fact, all the conferences since 1998 are archived so you can review them. We encourage you to review the slides and handouts. We think once you see the breadth of information covered, you just might be convinced to attend next year's conference.




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Postal Service approved a modification of the postage rate

On Monday, May 7, the governors of the Postal Service approved a modification of the postage rate schedule put into effect, under protest, on January 7 of this year.

The Governors' vote, which was unanimous, came only after the independent Postal Rate Commission issued an initial "recommended decision" and two later "futher recommended decisions" that did not meet the revenue requirement identified by the Governors.

The new Rates increase an average 1.6 precent and will become effective July 1,2001.

Here are a few highlights of the changes:

  • The modified rates will not affect the basic, one-ounce First-Class letter rate of 34 cents.
  • However, for each additional ounce, First-Class postage will increase two cents, to 23 cents.
  • The First-Class postcard rate will increase one cent, to 21 cents.
  • The Priority Mail flat rate and rates for items weighing up to one pound or two pounds will not change, however, rates for heavier Prioity Mail pieces will increase, as will rate for Express Mail, Package Services, Standard Mail and Periodicals.
  • The Certified mail fee will increase by 20 cents, to $2.10, and the money order fee will increase to 90 cents.

Where can more information be found?




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Internet News

What's happening with ECSI's web and Internet services

2001 User Conference

We're finally past the conference and back to our regular routine. Since the last issue, we've managed to get all the slide shows, handouts and a few of the demonstrations up on our web site. You can find everything concerning the conference on the Client page.

This year we have added audio to the slide shows. The first show has audio directly on the slides. The other shows have an 'Audio Cassette Icon' on the left so you can play the audio track while reviewing the slides. You don't need anything special to listen to the shows, just the Windows Media Player that comes with Microsoft Windows.

We did the audio shows two ways as an experiment. If you have time, take a look at the Introduction show and one of the other presentations. Let us know your preference. We will continue to include audio in the future and we want to make sure we do it right.

Several people have requested a copy of the show on CD-ROM because they have slow Internet connections or just don't have time to review the information at work. ECSI has the same information on CD-ROM as is on our web site. Contact admin@ecsi.net if you would like to inquire about a CD-ROM.

LiveHelper is Back!

We offer borrowers many ways to contact ECSI with questions or problems. Of course we offer telephone support but we also offer several forms of electronic support. We have provided Email support for over four years, and on-line customer service forms for well over a year. The electronic support vehicles have been extremely well received and their use grows every month.

LiveHelper is our newest addition to our on-line services. It provides visitors to our web site the chance to hold an electronic conversation with one of our customer service representatives.

Conversations in LiveHelper are text-based messages, very similar to other types of text-chats available on the Internet. This makes it very simple to use for people already familiar with this type of service. What makes LiveHelper different is that the conversation is a private, one-on-one environment. Visitors to our site can feel comfortable knowing that their conversation has the same intimacy as a phone call.

An added advantage is that ECSI’s executive staff can review conversations to ensure that the same level of customer service is provided electronically as is provide by more traditional methods.

New services typically have a “ramp-up” period. Some people hate trying new things and it takes a while to warm up to a new service. The response to LiveHelper has been astonishing. When the link was on only one page, several people started using it immedialely. Since we have put the link right in the table of contents, we are seeing dozens of new visitors using it each day, no sign of slowing down.

Of the people who took the time to comment on the service, satisfaction was unanimous. We have yet to receive a single negative comment.

When you have a moment, give it a try yourself! You will find the LiveHelper link in the left-hand table of contents. Hold a brief conversation with one of our staff and you will quickly understand the value of this service to your borrowers.



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Until Next Time

I hope you'll take a few moments to review the changes we've discussed this month. Our web site has a wealth of useful and relevant information for just about everyone. Any suggestions can be sent to Webmaster@ecsi.net. We are always looking for your prospective.

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Learning Center

Having trouble keeping up with the latest changes in SAL? Let us point you in the right direction with our "How TO" documents.

Process a Deferment

Auto Processing

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Def
  • Click on Add (deferment screen is displayed)
  • Double click on the Type of Deferment (on the left side of the screen)
  • Enter the Start Date mm/yyyy
  • Enter the Ending Date mm/yyyy
  • Click on OPE-ID number (enter the OPE-ID number if you know it) or
  • Click Select OPE-ID Search (one of the three search options, we recommend city or state)
  • Click on Search
  • Double click on the Correct School. If the school is not on the screen, click on the Next 25 listings
  • Click on Auto Processing (Posting Results screen is displayed)
  • Click on the "X" to close the window

Manual Processing

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Def
  • Click on Add (deferment screen is displayed)
  • Double click on the Type of Deferment (on the left side of the screen)
  • Enter the Start Date mm/yyyy
  • Enter the Ending Date mm/yyyy
  • Click on OPE-ID number (enter the OPE-ID number if you know it) or
  • Click Select OPE-ID Search (one of the three search options, we recommend city or state)
  • Click on Search
  • Double click on the Correct School. If the school is not on the screen, click on the Next 25 listings
  • Click on Manual Process
  • Click on Auto Calc Dues (Only if there are any dues that need to be adjusted)
  • Click on Apply
  • Click on Yes or No (Are you sure you want to process this loan)
  • Click on Clear All Dues will delete ALL DUES (Only if dues are left after auto calc dues)


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Change a Deferment

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Def
  • Click on Change (deferment screen is displayed)
  • Double click on the Deferment you want to change
  • Change the Starting Date or the Ending Date
  • Click on Accept
  • Click on Quit


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Delete a Deferment

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Def
  • Click on Delete (deferment screen is displayed)
  • Double click on the Deferment you want to delete
  • Click on Yes or No (if you want to process the transaction)
  • Click on Quit


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Process a Cancellation

Auto Processing

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Canc
  • Click on Add (Deferment screen is displayed)
  • Double click on the Type of Cancellation (On the left side of the screen)
  • Enter the Start Date mm/yyyy
  • Enter the Ending Date mm/yyyy
  • Click on Send Letter Yes or No
  • Click on For This Fiscal Yes or No
  • Click on Auto Processing (Posting Results screen is displayed)
  • Click on the "X" to close the window

Manual Processing

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Canc
  • Click on Add (Deferment screen is displayed)
  • Double click on the Type of Cancellation (On the left side of the screen)
  • Enter the Start Date mm/yyyy
  • Enter the Ending Date mm/yyyy
  • Click on Send Letter Yes or No
  • Click on For This Fiscal Yes or No
  • Click on Auto Calc Dues (Only if there are any dues that need to be adjusted)
  • Click on Apply
  • Click on Yes or No (Are you sure you want to process this loan)
  • Click on Clear All Dues will delete ALL DUES (Only if dues are left after auto calc dues)


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Change a Cancellation

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Canc
  • Click on Change (cancellation screen is displayed)
  • Double click on the Cancellation you want to change
  • Change the Starting Date or the Ending Date
  • Click on Accept
  • Click on Quit


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Delete a Cancellation

    Starting from the Primary Window
  • Enter the Social Security Number
  • Click on Canc
  • Click on Delete (deferment screen is displayed)
  • Double click on the Cancellation you want to delete
  • Click on Yes or No ( (Are you sure you want to delete the selected deferment/cancellation)
  • Click on Yes or No ( (Is this a fiscal transaction)
  • Click on Ouit


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© Copyright 2002, ECSI
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