- 1. Address
- 2. Payment Plan
- 3. Tuition/Fees
- 4. Financial Aid/Deposits
- 5. Plan Totals
- 6. Billing/Payment
Frequently Asked Questions
- Question One: What is the Lake Forest College Forester Payment Plan offered through ECSI?
- Answer One: The Forester Payment Plan through ECSI is an interest-free payment arrangement that allows you to make payments over the course of the academic year. You avoid the difficulty of paying large sums all at once. The plan permits for payment of tuition, fees, room, and board in ten monthly payments for the academic year (fall and spring semesters). [Back to top]
- Question Two: Who is ECSI? What do they do?
- Answer Two: ECSI is an independent service organization hired by Lake Forest College to offer a tuition payment solution. ECSI facilitates student enrollment in the plan and collects payments for the college. [Back to top]
- Question Three: How much does it cost? What does the enrollment fee cover?
- Answer Three: While the program is interest-free, a $60.00 non-refundable enrollment fee covers the cost of administering the plan. [Back to top]
- Question Four: Are there any deadlines I should be aware of?
- Answer Four: Yes. The key to successfully using a payment plan is to start early. By starting early, your tuition bill can be split into the highest number of monthly installments. Note: Your tuition bill must be paid in full by the due date of the last payment in your plan. IF YOU START LATE, YOU MAY HAVE TO MAKE SEVERAL INSTALLMENTS WITH YOUR FIRST PAYMENT TO ENROLL AND CATCH UP WITH THE PAYMENT PLAN. [Back to top]
- Question Five: What if I have a question? What are ECSI's customer service hours?
- Answer Five: Customer service representatives are available Monday through Friday, 7:30am to 8:00pm EASTERN TIME. You can reach them at their toll-free number 866-927-1438, or via the web at www.ecsi.net [Back to top]
- Question Six: Whom do I make checks payable to and where do I send my payment?
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Answer Six: Checks can be made payable to:
Heartland ECSI/Lake Forest College
PO Box 718
Wexford, PA 15090
Please be sure to include the student's name and Student ID number on all correspondence. [Back to top]
- Question Seven: Can I arrange to automatically debit my checking account to make my payments?
- Answer Seven: Yes. You can make payments via automatic debit (also called ACH) for no additional charge. To set up your account for this method of payment, please contact a customer service representative or log on to our website at www.ecsi.net. As a convenience, you can arrange to have ECSI notify you by email each time a payment is withdrawn from your account. [Back to top]
- Question Eight: Can I pay on-line?
- Answer Eight: Yes. You can pay on-line by echeck or automatic debit (ACH). There is no fee for an ACH payment. However, if you pay by echeck there is a payment processing fee added to the total. [Back to top]
- Question Nine: Can I track my payments on-line?
- Answer Nine: Yes. A PIN number and user name will be assigned to you when you enroll in the plan. You can view your account any time you like by logging into the ECSI web site: www.ecsi.net. You will also need your Lake Forest College school code. The school code and PIN number are provided on your monthly statement. [Back to top]
- Question Ten: Can I pay my balance early?
- Answer Ten: Yes. There is no penalty for paying ahead of schedule. This may be convenient if you anticipate being out of town when a payment is due. When you satisfy your balance, your ECSI contract is complete and your last statement will show a zero balance. [Back to top]
- Question Eleven: If I lose my PIN, can I get a replacement PIN?
- Answer Eleven: Yes. If you provide an e-mail address on your application, you can contact ECSI and they will email a new PIN. If an email address is not provided on the application, a replacement PIN can be mailed to the ECSI student billing address. For security purposes, PIN numbers are not provided over the phone. [Back to top]
- Question Twelve: Can I get an update on my account over the phone?
- Answer Twelve: Yes. Please call an ECSI customer service representative at 412.788.3900 or toll-free 866-927-1438, Monday through Friday, 7:30 am to 8:00 pm. Eastern time. Please have your account information ready, including ID number. [Back to top]
- Question Thirteen: What if I miss my payment or miss a payment deadline?
- Answer Thirteen: Late charges will be assessed for a missed payment at the rate of $20.00 per month for 3 months. [Back to top]
- Question Fourteen: What if I miss three monthly payments or fail to make full payment for three months?
- Answer Fourteen: If three payments are missed, or not paid in full, then the payment plan is terminated and the full amount remaining on the student's account is due immediately. If this should happen, the student's current term registration is placed in jeopardy. [Back to top]
- Question Fifteen: What if there are changes in the amount I owe the school?
- Answer Fifteen: If the balance owed the school should change (which happens when additional expenses or funding appear on the student's account), you can contact ECSI to amend your payment amount. If your balance has increased, you have the right to approve the change in monthly payments or pay the difference at one time and keep your current contract. The choice is yours. [Back to top]
- Question Sixteen: What if I withdraw from school and would like to stop making payments?
- Answer Sixteen: To end your contract with ECSI, please complete a Contract Termination form as soon as possible. The form is available from ECSI. This will end your contract with ECSI and prevent any additional billing notices from being sent. If the account is cancelled or terminated, the student is still obligated to fulfill all financial obligations to Lake Forest College. Any refunds of tuition or other expenses are dictated by the College's institutional refund policy, which is published in the College Catalogue and Class Schedule. Regardless of the date of withdrawal, the enrollment fee is non-refundable. [Back to top]
- Question Seventeen: Will you send me a renewal form in the mail?
- Answer Seventeen: Yes. With the start of a new academic year, renewal information will be provided so you can easily set up a new contract. [Back to top]
- Question Eighteen: What is the best way to reach you?
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Answer Eighteen: You can contact ECSI in several ways:
Phone: 412.788.3900 or toll-free at 866.927.1438
During Business Hours: M-F 7:30am to 8:00pm
Fax: 866.291.5384
Mail: PO Box 1278, Wexford, PA 15090
Web: www.ecsi.net [Back to top]
- Question Nineteen: What happens after enrollment?
- Answer Nineteen: Upon completion of your application, a payment is due. Whether it is just the enrollment fee or your enrollment fee plus your monthly installments, you are not technically enrolled until payment is received. Following enrollment, monthly statements will be sent the 15th of each month. Payments are due no later than the 1st of each month. [Back to top]
- Question Twenty: What if I still have questions?
- Answer Twenty: If, after speaking to an ECSI customer service representative, you have questions about ECSI or Lake Forest College, please contact the Lake Forest College Business Office at 847.735.5032. [Back to top]