RefundSelect FAQ

General Questions

How does RefundSelect work?
RefundSelect℠ from Heartland Campus Solutions ECSI, your school's chosen refund provider, offers you convenient, fast, and secure access to your refund monies. You can feel confident that your account is in good hands, as Heartland ECSI partners with colleges and universities across the entire United States to help students and families manage college financial services.

To ensure there is no delay, please sign up to receive your refund NOW! It will take only moments, which is way less time than it will take you to read this FAQ.

RefundSelect Options

How do I sign up?
During registration, your institution will have Heartland ECSI establish a RefundSelect Online Account. At this time, you will be sent an email from Heartland ECSI that will have your account ID and temporary password and detailed instructions on how to sign up.
What do I need to do to elect one of Heartland ECSI's refund options?
To elect a refund option, you will need to log into your RefundSelect Online Account using the account ID and password provided to you via email. Once you sign onto the website, simply review update your information and hit save.
Can I sign up for my refund option at any time?
You may elect a refund option at any time.
Can I change my refund option at any time?
Like we always say, it's your money... get it your way. You may change your refund election at any time.
Do I need to sign up every semester?
Don't be silly... Once you have elected your refund option, you are in the system until you graduate, or if you decide to remove yourself from the refund program. You have complete control of how you get your refunds.
What if my name or address changes?
If you want to change your name and/or address, simply log into the system and click the link that indicates where the change needs to be made. The only thing that will not change is your login. Your account ID is the first two letters of your last name and your social security number or student ID, but if your name changes, this will not change.
How do I cancel my refund option?
If you decide that you no longer want your refunds via your elected method, you must log into the site and click the "UNENROLL" button on the menu. You will be sent an email from Heartland ECSI indicating you have been successfully updated your refund option.
What if I have a RefundSelect Citibank Prepaid MasterCard?
No disbursements will be issued to a the RefundSelect Citibank Prepaid MasterCard after March 31, 2014. If you currently have a RefundSelect Citibank Prepaid MasterCard you can continue to utilize the existing funds, features and functionality of the card until the card balance reaches zero. You can access your Citibank MasterCard Online Statement/Account here.

Password

What if I forget my password?
If you forget your password, you can go to the login page https://www.ecsi.net/refund/. Type in your school code, account ID and click [Email my Password]. Your account ID is the first two letters of your last name and your social security or student ID number. Your password will then be sent to your email address we have for you on file. If you have any problems with this, please contact Heartland ECSI and we'd be happy to help.
What is my password?
If you forget your password, you can go to the login page https://www.ecsi.net/refund/. Type in your school code, account ID and click [Email my Password]. Your account ID is the first two letters of your last name and your social security or student ID number. Your password will then be sent to your email address we have for you on file. If you have any problems with this, please contact Heartland ECSI and we'd be happy to help.

Refund Disbursements

How long does it take to get my money?
You will be sent an email stating that your funds have been processed. If you have elected a direct deposit, it may take 1-2 business days for the money to be deposited into your account once you receive an email that it was processed. If you have elected a paper check, it may take 4-6 business days to receive your refund via mail once you receive an email stating that it was processed.
How long does it take to get a refund via direct deposit?
You will be sent an email stating that your funds have been processed. If you have elected a direct deposit, it may take 1-2 business days for the money to be deposited into your account once you receive an email that it was processed.
How long does it take to get a refund via paper check?
If you have elected a paper check, it may take 4-6 business days to receive your refund via mail once you receive an email stating that it was processed.
How do I review the status of my refund?
Once you login to the system, there is a link that says "Transaction History". You can click on that to see when your refund was processed.

Direct Deposit

Do I need to provide a cancelled check?
You do not need to provide a cancelled check to elect the direct deposit option. The website also provides assistance with locating your account number and ABA routing number.
Where can I locate my account number and ABA routing number on my check?
The website provides assistant with locating your account number and ABA routing number.
What if the bank account does not belong to me (i.e. parents or spouse)?
If you wish to have your funds placed in an account that is not yours, you will need to also completely fill out the section that says "Account Holder". If the account is yours, you will check the box that says "I (the student) am the account holder". If you are not the account holder, you will fill out the name and other information that the site asks for.
Can I change my bank account information once I am signed up?
If you want to change your bank information, simply log into the system and click the direct deposit button to update your information.
What if my bank account information changes?
If you want to change your bank information, simply log into the system and click the direct deposit button to update your information.