Payment Q & A

What payment methods do you accept?

• Acceptable payment methods may include electronic check and/or most major credit cards. Debit cards with a credit card logo are also accepted and are always processed as a credit card transaction. Please be aware that some of these payment methods may not be accepted depending on the type of payment transaction.

How do I know if my payment was processed successfully?

• You will receive a payment confirmation page that displays the details of the payment transaction. Additionally, if you entered a valid email address, you will receive an email confirmation. If you do not receive the email notification, please check your Spam items folder.

Can I cancel a payment?

• If you need to cancel a payment, please click on the "Contact Us" link on the previous window to contact a customer service representative. The customer service representative will be able to assist you with cancelling a payment.

What are the most common reasons why a payment fails and what should you do?

• Double check the credit card or account information you have entered. You may have incorrectly entered a number which prevents EasyPath from recognizing your card or account correctly.
• Does your credit card or bank account have adequate funds needed to authorize your payment? Make sure the payment you are making does not exceed the available funds on your credit card or in your bank account.
• Make sure your credit card has not expired or your bank account has not expired. If either of these conditions is true, contact your bank for assistance.
• If your credit card is issued through a bank outside of the United States, there may be instances when your payment is not authorized; some banks do not authorize international payments. If this occurs, contact your bank for more detailed information.
• Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction. Does the payment you are trying to make exceed the single transaction or daily limit on your credit card?