Testimonials  >  Borrower Testimonials

"Just a note to say good job on switching over to ECSI from ACS. I have loans serviced by ECSI from my Undergraduate education and their response, service and technology is FAR Superior to ACS. There might be some growing pains which you will feel more so than me, so hang in there! ECSI is just phenomenal!" - Mindy McCloud Doerr, Carnegie Mellon University Borrower

"The help I have received from the ECSI staff has been outstanding. The response is always fast and accurate. Thank you for the ease of your on-line site and the patience in receiving payments." - Greg Moyer, University of Oklahoma Borrower

"I just want to compliment ECSI on the convenience of the live chat option on their website. I found it to be extremely convenient and of great help. The agent's name I was chatting with was Lisa. She answered all my questions quickly and efficiently. Thank you again." - Ayana Rhoden, University of Florida Borrower

"On May 30th I had the pleasure to speak with your customer service representative Dave, via the Internet and the phone. He was very courteous and very helpful. It's great when you are able to get the information you need without a lot of hassle. ECSI really has some great people working for them. Thank you so much!" - Ashleigh M. Windnagel, The Ohio State University Borrower

"To ECSI Management, this is just a note to let you know how much I appreciate the help I received from David Dixon when I called ECSI. David was courteous, helpful and professional and my conversation with him left me with a very positive impression of your organization. David was able to quickly access my loan history and clarify my questions about the terms of my loan repayment.

David was also helpful in establishing an automatic monthly payment arrangement that was convenient for me. Before our call was finished he also provided me with a Pin number and recommended your website. David was able to accomplish all of this while being friendly and business-like. It seemed clear to me that this young man had a talent for communication and an aptitude for helping people. I felt compelled to commend his job performance to those who would most appreciate it." - Michael J. Ryan, Southern Oregon University Borrower