Help: Clear Browser Cache

To speed access to pages you have already visited, your browser often keeps a copy of the page. If you revisit a page that your browser has a copy of, it will be loaded from the local copy, therefore making the page display much faster. Your browser keeps copies of pages that you visit in a cache.

Storing these pages on a hard disk is normally not a problem, unless of course you have been viewing personal information (such as that presented in the My Account area of this site).

When displaying personal information, we send commands to your browser which request that these 'sensitive' pages not be cached. Unfortunately, not all browsers recognize or react to these commands.

The only way to be sure that any sensitive information is gone is to manually clear the browser cache yourself. The instructions below will assist you to ensure that your personal information stays personal.

Instructions for clearing your cache are presented below for several popular browser vendors and versions.

Internet Explorer (Version 3.x)

  • Select "View | Options..." from the menu
  • Change to the "Advanced" tab
  • Click on the "Settings" button
  • Click on "Empty Folder..."

    Internet Explorer (Version 4.x)

  • Select "View | Internet Options..." from the menu
  • Change to the "General" tab
  • Click on the "Delete Files" button

    Internet Explorer (Version 5.x and 6.x)

  • Select "Tools | Internet Options..." from the menu
  • Change to the "General" tab
  • Click on the "Delete Files" button

    Mozilla Firefox (Version 1.0.x)

  • Select "Tools | Options..." from the menu
  • Change to the "Privacy" page
  • Click the "Clear" button next to the word "Cache"

    Netscape Navigator (Version 3.x)

  • Select "Options | Network Preferences..." from the menu
  • Change to the "Cache" tab
  • Click on the "Clear Memory Now" button
  • Click on the "Clear Disk Cache" button

    Netscape Navigator (Version 4.x)

  • Select "Edit | Preferences..." from the menu
  • Expand the "Advanced " category
  • Select "Cache"
  • Click on the "Clear Memory Cache" button
  • Click on the "Clear Disk Cache" button

    America Online (Explorer Version 3.x)

  • Select "Members | Preferences" from the menu
  • Click on the "WWW" button
  • Click on "Advanced..."
  • Click on "Purge Cache"

    America Online (Version 4.x)

  • Select "My AOL | Preferences" from the menu
  • Click on the "WWW" button
  • Change to the "General" tab
  • Click on "Delete Files" button

    Opera

  • Select "Preferences | Cache..." from the menu
  • Click on the "Empty" button
    If that does not work... (from www.opera.com)
  • Using Windows Explorer or File Manager
  • Go to the Opera directory (default is c:\Program Files\Opera
  • Open the folder called "Cache"
  • Delete all the files in this folder

    WebTV

  • The only option presented by WebTV support (http://help.webtv.net) is to power off your WebTV terminal and turn it on again.

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