| Question: |
How will I know my payment has been made? |
| Answer: |
You will see an itemized entry on your bank statement that describes the payments you have made through the ACH plan. |
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| Q. |
How will I know the balance of my student loan if I don't receive a monthly statement? |
| A. |
ECSI will send you an annual statement indicating your loan balances. |
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| Q. |
How do I sign up? |
| A. |
Complete the authorization form and attach a voided check from your checking account. Return them to ECSI at the address on the front of this form or with your next payment. If you have any questions, call 888-549-3274 or www.ecsi.net using your unique PIN #. |
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| Q. |
What happens if I change my bank or want to discontinue participation in the ACH plan? |
| A. |
You only need to notify ECSI in writing. |
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| Q. |
How will I know my loan(s) are paid in full? |
| A. |
ECSI will stop debiting your account as soon as the loan is paid in full. |
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| Q. |
Why do employers and billing companies ask for a voided check? |
| A. |
The company uses the micro-encoded financial institution and account numbers which appear on the bottom of your check to set-up the direct payment properly. These numbers can be difficult for customers to read, so sending a voided check ensures that your payment will be processed properly. |
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| Q. |
What are my liabilities if I don't have sufficient funds in my account to pay the direct payment on the authorized payment date? |
| A. |
Exactly the same as for check payments. Unless you've issued a stop payment on the item or you have revoked your authorization, you are fully obligated to have sufficient funds to pay direct payments. Returned item fees may be charged by both your financial institution and by the biller. In addition, repeated returns of direct payments for insufficient funds may result in the financial institution closing your account, just as with repeated insufficient funds checks. And, you may be subject to civil penalties for non-payment of your debts and obligations. |
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| Q. |
My salary and my bills are confidential. With electronic or direct payments, don't I lose that privacy? |
| A. |
No. In fact, you will likely have more privacy with direct payments. As many as ten people handle a check from the time it is written until the funds are finally transferred from your financial institution to the payees financial institution. The amount of information provided on a check is astounding, including: your name and signature, date the check was written, to whom it was written, the dollar amount, your address, often your Social Security Number and/or driver's license number, your telephone number, the date you opened the account, your bank identification and your account number. With electronic payments, the transaction passes electronically from the originating depository financial institution to the receiving depository institution. In between financial institutions, the information is protected by encryption – an electronic scrambling of data – message authentication codes (MACs), and other security procedures to ensure that your payments are not tampered with or intercepted. |